Science and Innovations in MedicineScience and Innovations in Medicine2500-13882618-754XFSBEI of Higher Education SamSMU of Ministry of Health of the Russian Federation4380110.35693/2500-1388-2020-5-2-119-123Research ArticleMedical and sociological characteristics of planned hospitalizationSuslinSergei A.<p>PhD, Associate Professor, Head of the Department of Public health and healthcare</p>rufa_91@mail.ruhttps://orcid.org/0000-0003-2277-216XVavilovAleksandr V.<p>PhD, Associate Professor, Department of Public health and healthcare</p>rufa_91@mail.ruhttps://orcid.org/0000-0003-4607-8076GinnyatulinaRufiya I.<p>postgraduate of the Department of Public health and healthcare, Head of Medical Care Quality Department</p>rufa_91@mail.ruhttps://orcid.org/0000-0001-6844-5004PavlovVasilii V.<p>PhD, Professor, Head of the Department of Healthcare service quality in the Institute of Postgraduate Education</p>rufa_91@mail.ruhttps://orcid.org/0000-0002-6979-1627TimyashevPavel V.<p>postgraduate of the Department of Public health and healthcare</p>rufa_91@mail.ruhttps://orcid.org/0000-0002-0655-9089Samara Clinical Hospital №1 n.a. N.I. PirogovSamara State Medical University150620205211912308092020Copyright © 2020, Suslin S.A., Vavilov A.V., Ginnyatulina R.I., Pavlov V.V., Timyashev P.V.2020<p><strong>Objectives</strong> to study the patients' opinions on the organization of planned admission to the city multidisciplinary hospital.</p>
<p><strong>Materials and methods.</strong>An anonymous survey of 320 inpatients hospitalized on the scheduled basis to Samara City Hospital No. 1 was carried out according to a specially developed program. Statistical, analytical and sociological research methods were used in data collection and processing.</p>
<p><strong>Results.</strong>The vast majority of patients (96.0%) expected the inpatient care for two weeks. On average, 5560% of respondents were fully informed and 2530% were partially informed about various aspects of their state of health at different stages of planned hospitalization.</p>
<p><strong>Conclusion.</strong>The majority of patients (76.3%) were completely satisfied with the inpatient treatment, 21.8% were partially satisfied and less than 2% were not satisfied with the treatment. From the point of view of the respondents, the important parameters of the provision of inpatient care were: staff qualification, anesthesia, absence of complications, recovery, diagnosis accuracy, etc.</p>social researchpatientsplanned hospitalizationcity multidisciplinary hospitalсоциологическое исследованиепациентыплановая госпитализациягородская многопрофильная больница[Belyakin SA, Kazakova TV, Breskina TN. Socio-psychological support of the quality management system in a medical organization. Problemy socialnoj gigieny, zdravooxraneniya i istorii mediciny. 2011;4:26–30. (In Russ.). [Белякин С.А., Казакова Т.В., Брескина Т.Н. Социально-психологическое обеспечение системы менеджмента качества в медицинской организации. Проблемы социальной гигиены, здравоохранения и истории медицины. 2011;4:26–30].][Suslin SA. Sociological assessment of the examination of temporary disability by attending physicians of the city hospital. Okhrana truda i tekhnika bezopasnosti v uchrezhdeniyakh zdravookhraneniya. 2017;10:43–47. (In Russ.). [Суслин С.А. Социологическая оценка экспертизы временной нетрудоспособности лечащими врачами городской больницы. Охрана труда и техника безопасности в учреждениях здравоохранения. 2017;10:43–47].][Pavlov VV, Orlov AE. Analysis of patient satisfaction in a multidisciplinary hospital with the quality of medical care. Izvestiya Samarskogo nauchnogo centra RAN. 2014;16(5–4):1527–1530. (In Russ.). [Павлов В.В., Орлов А.Е. Анализ удовлетворенности пациентов многопрофильного стационара качеством медицинской помощи. Известия Самарского научного центра РАН. 2014;16(5–4):1527–1530].][Fomin EP, Konovalov OE, Kiselev AM. On the question of patient satisfaction with medical care in a hospital. Vestnik TGU. 2014;6:2010–2012. (In Russ.). [Фомин Е.П., Коновалов О.Е., Киселев А.М. К вопросу об удовлетворенности пациентов медицинской помощью в стационаре. Вестник ТГУ. 2014;6:2010–2012]][Suslin SA. Sociological aspects of the activities of doctors of the city multidisciplinary hospital. Aspirantskij vestnik Povolzhya. 2014;3–4:179–180. (In Russ.). [Суслин С.А. Социологические аспекты деятельности врачей городской многопрофильной больницы. Аспирантский вестник Поволжья. 2014;3–4:179–180].][Birch K, Scrivens E, Field S. Quality in General Practice. Oxford: Radcliffe Medical Press. 2000.][Glick P. How reliable are surveys of client satisfaction with healthcare services? Evidence from matched facility and household data in Madagascar. Soc Sci Med. 2009;68(2):368–79.][Johnston DW. Measuring the quality of care. Texas Mod. 1988;84(1):38–40.][Whetsell G. Total quality management. Health Progress. 1990;71(8):16–19.]